ERRORS, TECHNICAL SUPPORT, AND MAINTENANCE

Pumpkin Graphics offers free technical support for websites hosted with us (excluding hacking or malicious code issues). Clients hosting on a 3rd party server must contact the 3rd party company for technical issues and will incur emergency support charges from Pumpkin Graphics for assistance on 3rd party servers.

Pumpkin Graphics does not provide technical support for general computer usage or installed software.

We strive to ensure websites hosted on our server remain functional despite upgrades by 3rd party companies; however, Pumpkin Graphics is not liable for loss of business due to server downtime, errors, or hacking.

TECHNICAL SUPPORT AVAILABILITY

Monday to Thursday: 9 am – 5 pm AEST
Friday: 10 am – 3 pm AEST
admin@pumpkingraphics.com
0421 449 137

LIABILITIES

Pumpkin Graphics will not be liable or intervene in disputes between the project owner and their clients or any other 3rd parties.

DISPUTE RESOLUTION

Both parties agree to make good faith attempts to resolve any disputes before resorting to court procedures. This involves clearly communicating in writing the background leading to the dispute, outlining steps for resolution, and discussing means to prevent future disputes.

YOUR (THE CLIENTS) OBLIGATIONS

As a client of Pumpkin Graphics, you agree to

  • Refrain from using the Website (or any part of it) for any illegal purpose and commit to utilising it in compliance with all relevant laws.
  • Avoid uploading or transmitting computer viruses, macro viruses, trojan horses, worms, or any disruptive elements designed to interfere with normal computer operations.
  • Abstain from uploading or transmitting material through the Website that is defamatory, offensive, obscene, menacing, or may cause annoyance, inconvenience, or undue anxiety.
  • Use the Website in a manner that does not interrupt its functioning, cause damage, or impair its effectiveness or functionality.
  • Not engage in any activities on the Website that violate or infringe upon the rights of any individual, company, or entity, including but not limited to intellectual property rights, confidentiality, or privacy rights.
  • Acknowledge that if you have any claims against other Users arising from their use of the Website, you will pursue those claims independently without involving Pumpkin Graphics.

CHANGES TO THE TERMS AND CONDITIONS

Pumpkin Graphics reserves the right to modify these terms and conditions at any time without prior notice.

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