GENERAL
Upon making your initial payment to Pumpkin Graphics, you affirm that you have reviewed and consented to the terms and conditions specified herein.
DEFINITIONS
Pumpkin Graphics, We
Pumpkin Graphics
Client, You, Your
The person or entity requesting the services of Pumpkin Graphics
Website
This term is used for all electronic media design. Including, but not limited to, micro sites, virtual tours, interactive maps, e-books, e-brochures, Content Management Systems.
Project
Refers to anything that is created by Pumpkin Graphics. Including, but not limited to, graphic design, website design, photography, video, and programming.
COMMUNICATION, REQUESTS, APPROVALS AND SIGN-OFF
Pumpkin Graphics accepts emails as a legally binding form of communication. All project requests, approvals, and final sign-offs should be made via email even if verbal confirmation was given.
QUOTATION
Before a project quotation can be given, Pumpkin Graphics requires a full project brief to be supplied by the client. A document entitled Pumpkin Graphics Design Brief Guide will be supplied to help you with creating your project brief.
Quotes are valid for 30 days from the date of issue.
If the quote is not accepted via an email confirmation within the 30 days, and project deposit not paid (see Payment Terms), then a new quote must be obtained. Fees may change due to material costs or Pumpkin Graphics fee alterations.
Should the client make any variations or additions to the design brief after receiving the quotation, or during project development, then a new quote must be obtained.
All prices quoted are estimates only. Quotations are based upon projected working hours and costs of materials at the time of quotation and are subject to amendment to meet any rise or fall in such rates/costs.
PAYMENT TERMS
The full project cost is split into three payments of 50%, 25%, 25%.
50% deposit is required, plus all content and materials (see Supply of Content), before any work commences on the client's project.
25% milestone payment is required at concept acceptance. Work will continue on the project after payment has been received. For projects where concept work is not necessary, Pumpkin Graphics will determine the milestone date.
25% final payment is due before receipt of finished artwork or website going live. Proofs or full working demonstrations will be shown for the client’s final approval at this stage. The client must officially sign-off on finished artwork via email.
No finished artwork will be supplied, nor will a website go live, until the final payment is made.
The client agrees to make payments within 7 days respective of the invoice.
Pumpkin Graphics prioritises early paying clients and reserves the right to cease production or prioritise projects based on payment status.
An urgency fee (double the current hourly rate) will be charged to any client requesting work within a time frame that Pumpkin Graphics regards as short notice.
Pumpkin Graphics reserves the right to suspend services or remove a website from being live should payments be overdue. In such an event, the client is still liable for the costs to date.
Should the client wish to cancel a project or service at any stage, then the client is liable for the cost of any work completed to date. Cancellations should be made via email even if verbal confirmation was given.
Following consistent non-payment of an invoice, Pumpkin Graphics will seek legal action.